:

FAQ’s

What is included in your packages?

We have three main packages. 2 hour, 3 hour and a 4 hour package. All our packages can be customised to suit your event. You can choice from our choice of different photo booth options, choice of booth backgrounds, and choice of print layouts.

Our customer service team works with you to ensure you have the best possible package for your event.  From the booking process to the end of the booking we will ensure your experience with us has been a success.

If you need a more detailed and tailored package for a corporate event then we encourage you to leave a message on our contact us page and a member of our corporate team will be in touch  www.photoboothslondon.com/contact/

Otherwise please contact our customer service line 0208 528 2088 or send an email to info@photoboothslondon.co.uk

What is the picture quality like?

All our pictures are of very high quality and resolution being taken with a high resolution DSLR camera (Canon) All of the photos from your photo booth hire are printed using a high quality dye sublimation (dye-sub) photographic printer that are used by photo processing companies around the world.

Visit our gallery pages for more information www.photoboothslondon.com/party-gallery/

Is there a cost for delivery?

All our booths are delivered FREE within the London area, if your booking is outside of London there may be a slight delivery charge.

How long will be able to use the booth?

You can use the booth for as long as you have booked it for.

What size are the photos?

You can have a choice of sizes for your event. The photos can with be a single 4” x 6” photo or 4 individual photos printed on the 4″x6″ photo-paper. Other photo booth picture sizes can be provided on special order.

How many photos will we get?

All our photo booth hire options come with unlimited photos i.e. as many as your guests can take within your hire period.

Will we get a copy of the photos as well as our guests?

Yes – all of the pictures from your photo booth hire will be provided on a CD and also uploaded to our Facebook page.

Can the photo booths record video?

Yes – all the booths come with the option for you and your guests to record video messages. Unlike some booths on the market our software enables “unlimited” recording time.

What are idle hours?

Depending on the event there may be occasions where the booth is required to be set up earlier or dis-assembled later than the event start or end time. During these periods a charge of £25 per hour will apply for the booth to be attended.

Are you insured?

Yes. As well as carrying Public Liability insurance for all the events our booths attend, each of the booths equipment is separately PAT tested for electrical safety.

Do you have a risk assessment?

Yes a copy is available on request.

what happens if I cancel after I pay my deposit and how do I cancel?

Once a booking has been made and a deposit has been paid if you choose to cancel you booking your deposit will not be refunded. If you have paid the full amount you will receive your money back less the deposit. Cancellation needs to be in writing/email and not verbal.

“Full refunds will be issued if the Photo booth cannot take pictures due to camera failure or hard drive failure at an event, in the event of needing a refund it will be processed within a maximum of 72 hours”

If you have been granted a refund or would like to cancel and have any queries please contact our customer service line 0208 845 5432 or send an e mail to Info@photoboothslondon.co.uk

CHECK AVAILABILITY

We're only selling to the United Kingdom at this time. Dismiss